Mystery Shopping

Mystery Shopping
“The first impression is a lasting impression.” This consulting engagement is designed to evaluate the first impression made on potential customers by your employees and facility. It can include both telephone and on-site evaluations for your facility and your competitors’.

• Evaluation of the selling process and skills of your employees
• Customer relationship building processes
• Evaluation of telephone processes and skills
• Evaluation of scheduling process
• Follow-up program for unsold estimates
• Evaluation of the selling processes used in the market area
• Nurturing a “Sales Culture”
• Greeting customers and building rapport
• Methods for refining your questioning skills
• Gathering customer needs and tailoring your presentation to those needs
• Estimate presentation skills
• Closing techniques