Sales and Service Coaching

Sales and Service Coaching
An effective sales culture affects all aspects of a business. The first phone call through the final call back for CSI is a “sales process.” Once everyone understands and believes they are part of the selling process, you have instilled a “sales culture” in your repair center. This consulting engagement is designed to assist collision shop owners in establishing a Sales and Service Culture within their facility.

• Processes to implement a sales & service culture throughout the business
• Guidelines on employee attitudes to positively affect sales
• Phone scripting for a more consistent/effective result
• Tools to monitor daily sales progress
• Detailed sales follow up process
• Documented and agreed upon sales process
• Staff training on specific sales skills and techniques
• Sales and Service training through role playing