Increasing Closing Ratios

Increasing Closing Ratios
This course is designed to help your Estimators and Customer Service Representatives refine their skills in selling customers on using your repair center for their repairs.
Participants will have the opportunity to practice these skills through role-playing the sales process for actual repair estimates.

• Information about how to nurture a “Sales Culture”
• A procedure you can use when greeting customers and building rapport; i.e., establishing a foundation for the sale
• Methods for refining your questioning skills
• Information about how to gather customer needs and tailor your presentation to those needs
• Exercises to reinforce estimate presentation skills
• Various closing techniques
• A structured follow-up process to use for unsold estimates
• Information about how to score-keep your sales activity